FAQs

Orders typically ship out within 48 - 72 hours after being placed. Once your order is on its way, you’ll receive a shipping confirmation email with tracking details.

• Expedited Orders: Orders placed after 1:30 PM GMT will ship the next business day. Orders placed after 1 :30 PM GMT Friday and over the weekend will ship out on Monday.
• Presale or monogrammed items: If your order includes a presale or monogrammed items, the full order will ship together once all items are ready — we do not split ship orders.
• High-Volume Periods: During high-volume periods, such as sales or holidays, processing times may be slightly delayed. We appreciate your patience during these times.

If you have any questions or need assistance with your order, feel free to contact us.

Please review your details carefully before placing your order. Once your order is confirmed, we’re unable to make any changes. However, if your order has not yet entered processing, we may be able to cancel the order.

Please email cs@osoandme.com as soon as possible and include your order number. Our team is available Monday–Friday, 9 AM–5 PM PST (excluding holidays). We’ll do our best to intercept the order, but changes are not guaranteed once the order is confirmed.

If your order has already shipped, we recommend contacting the carrier directly.

Yes! We ship to Canada, Mexico, and the majority of Europe. We’re working hard to expand our shipping worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival in your country. These charges are determined by your local customs authority and will be collected by the carrier at the time of delivery. Any additional charges are the responsibility of the customer.

For the United States, purchases over $200 ship standard (3-5 days) for free. For Europe, we’re unfortunately unable to offer free shipping at this time. Our shipping rates are $30 for orders under $250 and $15 for orders above $250.

You’ll receive an email confirmation once your order has shipped. Before completing your purchase, you’ll see several estimated arrival dates based on the shipping method you select. Please note that orders containing monograms may take up to 2 weeks or longer to ship. Standard shipping typically takes 5–10 business days (excluding weekends and USPS holidays), while expedited shipping usually arrives within 2 business days. If you need your package to arrive by a specific date, we strongly recommend selecting expedited shipping at checkout to ensure timely delivery.

Once an order has shipped, you’ll receive a shipment confirmation email that contains your tracking information.

Please note: our default shipping is with USPS. If USPS does not deliver to your address, please use your PO box as the shipping address.

If your order contains pre-order items, the order will ship all together unless otherwise specified. We do our best to ship all orders as quickly as possible in one package. 

You may have to wait a little longer which helps keep our costs and prices as fair as possible, with the savings passed on to our valued customers. It also helps us leave as light of an environmental footprint as we can.

Once your order has shipped, it may take a couple of days for the first tracking scan to occur, even after you’ve received your shipping notification. Packages will remain in "In Transit" status until they reach the next shipping hub, and in some cases, there may not be an updated scan for several days due to circumstances beyond our control. For the most accurate and up-to-date information on your package, we recommend contacting the carrier directly. If your package has remained "In Transit" for 7+ days since the most recent tracking update, please contact us at cs@osoandme.com so we can help investigate the delay.

Carriers occasionally mark packages as "delivered" shortly before they actually drop them off. If more than 6 hours have passed since you received the delivery notification, we recommend contacting your carrier directly for assistance. Additionally, please check any covered areas, porches, mailrooms, or with neighbors who may have received your package by mistake. If you’re unable to locate the package after these steps, feel free to contact us at cs@osoandme.com for further assistance.

Babylist items are available only while supplies last and are final sale, meaning they cannot be returned or exchanged. If you have any concerns about your Babylist offer or received a postcard, please reach out to Babylist’s customer support directly.

We appreciate your understanding and are always happy to help with any questions about our products!

If your order included a promotional reward or discount, returns may affect your final refund amount. Only one discount can be applied per order. Reward & Loyalty Points codes are not eligible to be reused once redeemed.

We accept the return of unwashed, unused items within 30 days of receipt. 

Please note: monogrammed items are final sale and cannot be returned or exchanged.

To initiate your return or exchange: 

1. Start a return 
   Click here and use your order number and zip code to locate your order. Follow the prompts to select an exchange, refund, or store credit.
2. Return Label
   Download and print a return shipping label from the confirmation page within the portal. You’ll receive a return initiation email to confirm your return has been initiated. 
3. Get Your Return/ Exchange Ready 
   Securely pack your order using the return shipping label provided.  
4. Drop Off Your Package 
   Drop off your package at a nearby USPS location. You’ll receive an email update once your return or exchange has been processed!

Click here to start a return. Pick the 'Start Gift Return Here' option, and simply enter the order number and shipping zip code. Then follow the instructions.

Our warehouse will process your refund within 5-10 business days from the date we receive your return delivery. You’ll get a refund confirmation email as soon as we process it.

Returns are processed within 7–14 business days from the date they’re delivered to our fulfillment center. Once received, our team inspects and processes the return before issuing your refund, store credit, or exchange. You’ll receive a confirmation email once it's complete!

Email CS@osoandme.com with your name and order number, and we’ll get back to you soon!

We care about taking the extra step to preshrink the fabric we use. Garments from Oso & Me will shrink less than other brands when you machine wash and dry them because of our pre-shrinking process. There is an industry-wide standard for acceptable shrinkage. Please note: you can still experience some additional shrinkage (an average of 3-7% is industry standard for the accepted range, and it should not be noticeable!).

Making your life easier is our goal—you can relax knowing that every item can be put in the washer and dryer. There’s no dry cleaning necessary—not even with our hand-smocked party dresses. All of our clothes are preshrunk so you’ll never be surprised when you take the clothes out of the dryer. Some of our items will look their best if ironed but we leave that choice up to you.

Our collections sell out quickly so we suggest that you buy the items you like while you can! From time to time, we receive a re-order on popular styles, and, because of this, we recommend that you sign up for the product and size you want. We'll notify you via email if and when the item is back in stock.

Yes, we do! We’ll wrap your present in our signature, dot-printed cotton bag with a lovely grosgrain ribbon bow or custom Oso gift box. You can also include a handwritten note on a letterpress card. Please select 'Is this a gift?' at the bottom of your cart to select gift options. If you buy a Newborn gift, it will arrive in an adorable, complimentary custom-illustrated box.

Monogrammed orders take about 7-14 business days to ship out. All items in your order will ship together once the monogram is complete. In high volume seasons, monogramming can take up to 21 business days. Expedited shipping does not expedite the embroidery process. Monogrammed items are final sale. In the event that the incorrect monogram is embroidered on your product, please contact our customer service team and a photo to cs@osoandme.com.

Every piece of fabric we produce for our products is unique, so we cannot guarantee the perfect placement of letters on our prints every time. Please choose your thread color carefully. Our thread colors are similar but not exact to piping colors.

All items purchased within the Archive Sale are FINAL SALE. We are unable to accommodate returns, exchanges, or store credit under any circumstances. Please review your selections carefully before completing your purchase.

We do not offer price adjustments on previous purchases or on items purchased outside of the sale period. Pricing is subject to change during the event, and we are unable to retroactively apply updated discounts.

The Archive Sale features a curated selection of sample and past-season items. Availability is limited and offered on a first-come, first-served basis while supplies last.

All merchandise is sold as-is. Some items may feature minor defects or be discontinued styles. By purchasing, you acknowledge and accept these conditions.

Some styles in our Archive Sale come from previous seasons or earlier batches, which is why they’re available at a special price. Newer releases or current season versions of the same style may still be listed at full price on our main pages.

Sorry, monogramming is not available on sale items.