FAQs

Know when you need to place your orders to ensure they'll be delivered in time. These dates are all estimates but we do our best to ensure delivery for the holidays.

We do our very best to get orders packaged and out the door within 48 hours. Orders placed on a Friday after 10am PST or over the weekend will be shipped by the following Tuesday. Orders containing monograms may take up to 2 weeks to ship. We appreciate your patience during high volume seasons while we experience delays in packing and shipping your order. Please contact us if you have any questions—we’re happy to work with you to accommodate your shipping needs.

Once your order is placed, we cannot guarantee we’ll be able to update it. Email info@osoandme.com as soon as possible, and we’ll see what we can do!

Yes! We ship to Canada, Mexico, and the majority of Europe. We’re working hard to expand our shipping worldwide.

For the United States, Mexico, and Canada, purchases over $150 ship standard (2-5 days) for free. For Europe, we’re unfortunately unable to offer free shipping at this time. Our shipping rates are $30 for orders under $250 and $15 for orders above $250.

You’ll receive an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. Orders containing monograms may take up to 2 weeks to ship. Standard shipping is 3-5 days, and expedited shipping is 2 days.

Once an order has shipped, you’ll receive a shipment confirmation email that contains your tracking information.

Please note: our default shipping is with USPS. If USPS does not deliver to your address, please use your PO box as the shipping address.

If your order contains pre-order items, the order will ship all together unless otherwise specified. We do our best to ship all orders as quickly as possible in one package. 

You may have to wait a little longer which helps keep our costs and prices as fair as possible, with the savings passed on to our valued customers. It also helps us leave as light of an environmental footprint as we can.

Your order may have been shipped but the first scan might not occur for a couple of days after you’ve been notified that the package has shipped. 

Orders will remain 'In Transit' status until it reaches the next shipping hub. Sometimes packages may not have an updated scan for a number of days due to circumstances that are out of our control. If your package has remained 'In Transit' for 7+ days since the most recent tracking update, please contact us at info@osoandme.com so we can help investigate the delay.

Carriers occasionally mark packages as "delivered" before they drop them off. Please contact your carrier if more than 6 hours have passed since you received a delivery notification. We also recommend checking any covered area, porches and with neighbors before contacting the carrier about a missing package. If more than 24 hours have passed and no update from your carrier, please email us at info@osoandme.com.

We accept the return of unwashed, unused items within 30 days of receipt. 

Please note: monogrammed items are final sale and cannot be returned or exchanged.

To initiate your return or exchange: 

1. Start a return 
   Click here and use your order number and zip code to locate your order. Follow the prompts to select an exchange, refund, or store credit.
2. Return Label
   Download and print a return shipping label from the confirmation page within the portal. You’ll receive a return initiation email to confirm your return has been initiated. 
3. Get Your Return/ Exchange Ready 
   Securely pack your order using the return shipping label provided.  
4. Drop Off Your Package 
   Drop off your package at a nearby USPS location. You’ll receive an email update once your return or exchange has been processed!

Click here to start a return. Pick the 'Start Gift Return Here' option, and simply enter the order number and shipping zip code. Then follow the instructions.

Our warehouse will process your refund within 5-10 business days from the date we receive your return delivery. You’ll get a refund confirmation email as soon as we process it.

Once the item has been received, it will be approved for refund and credited to the original purchaser’s debit/credit card. Please note: processing returns can take up to 10 business days once received.

Email us info@osoandme.com with your name and order number, and we’ll get back to you soon!

We care about taking the extra step to preshrink the fabric we use. Garments from Oso & Me will shrink less than other brands when you machine wash and dry them because of our pre-shrinking process. There is an industry-wide standard for acceptable shrinkage. Please note: you can still experience some additional shrinkage (an average of 3-7% is industry standard for the accepted range, and it should not be noticeable!).

Making your life easier is our goal—you can relax knowing that every item can be put in the washer and dryer. There’s no dry cleaning necessary—not even with our hand-smocked party dresses. All of our clothes are preshrunk so you’ll never be surprised when you take the clothes out of the dryer. Some of our items will look their best if ironed but we leave that choice up to you.

Our collections sell out quickly so we suggest that you buy the items you like while you can! From time to time, we receive a re-order on popular styles, and, because of this, we recommend that you sign up for the product and size you want. We'll notify you via email if and when the item is back in stock.

Yes! Come visit us in San Francisco, CA. Check out our store page here.

Yes, we do! We’ll wrap your present in our signature, dot-printed cotton bag with a lovely grosgrain ribbon bow or custom Oso gift box. You can also include a handwritten note on a letterpress card. Please check the box 'Is this a gift?' in the cart. If you buy a Newborn gift, it will arrive in an adorable, complimentary custom-illustrated box.

Monogrammed orders take 7-14 business days to ship out. All items in your order will ship together once the monogram is complete. In high volume seasons, monogramming can take up to 21 business days. Expedited shipping does not expedite the embroidery process. Monogrammed items are final sale. In the event that the incorrect monogram is embroidered on your product, please contact our customer service team at info@osoandme.com. Every piece of fabric we produce for our products is unique, so we cannot guarantee the perfect placement of letters on our prints every time. Please choose your thread color carefully. Our thread colors are similar but not exact to piping colors.