How should I clean my Oso & Me item?
Machine wash and dry — so you can skip the dry cleaning completely! All of our clothes are preshrunk so the size you buy is the size you get. Some of our items will look their best if ironed, but we leave that choice up to you, our clothes won't judge and neither will we!
Yes, you sure can! We wrap our gifts up in our Signature Dot printed Cotton bags with a grosgrain ribbon bow. Letterpress card included and optional handwritten note. And the best part is they can be used later for diaper bag organizing! Please check the box during checkout to select the “Add Gift Wrap” option at checkout. Please not that gift wrapping costs $10 as we do it by hand!
When will my order be shipped?
We try to get our orders out within 48 hours. Orders placed on a Friday after 10:00 am pst or over the weekend, will be shipped the following Monday or Tuesday. Orders containing monograms take up to 2 weeks. Contact us if you have any questions, we will do our best to accommodate your special shipping needs.
Pre-order?
If your order contains pre-order items, the order will ship all together unless otherwise specified. We do our best to ship all orders as quickly as possible in one package. Pre-order dates are approximate due to estimated shipping windows. Please allow a few days while we work quickly to get your orders out!
Do You Ship Outside The United States?
We ship to Canada, Mexico and the majority of Europe.
When do I qualify for Free Shipping?
For the United States, Mexico and Canada: purchases over $150 ship standard (2-5 days) for free. For Europe: unfortunately at this time we are unable to offer free shipping. Our shipping rates are $30 for orders under $250 and $15 for orders above that amount.
How do I know when it will arrive?
You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. Standard shipping: 3-5 days, Expedited shipping: 2 days.
How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
What are your returns and exchange policies?
We accept the return of unwashed, unused items within 30 days of receipt.
How do I return or exchange an item?
To initiate your return or exchange:
1. Start a Return
Click Here or go to oso-and-me.loopreturns.com and use your order number and zip code to locate your order. Follow the prompts to select an exchange, refund, or store credit.
2. Return Label
Download and print a return shipping label from the confirmation page within the portal. You will receive a return initiation email to confirm your return has been initiated.
3. Get Your Return or Exchange Ready
Securely pack your order using the return shipping label provided.
4. Drop Off Your Package
Send your package in the mail to us. You will receive an email update once your return or exchange has been processed!
For any additional questions, email us at info@osoandme.com!
